Store Returns Policy
We are happy to exchange or refund on any product returned to us in a fully re-saleable condition, accompanied by a valid till receipt within 28 days of purchase. Without a valid till receipt we will exchange at the current or last selling price for alternative product(s) only.
If a product is found to be faulty you have a period of 30 days in which to return the product for a full refund.
Exceptions to this policy, such as products that are excluded for hygiene reasons (e.g. pillows, underwear, swimwear, quilts, duvets, lingerie etc.), or made to order furniture and beds, are clearly displayed in store - and available on request. Your statutory rights are not affected.
For Christmas 2019 our general returns policy has been extended as follows: any item purchased from Friday 15th November that is unwanted/unsuitable can be returned to store until 25th January 2020. The usual terms for return (i.e. resalable condition, valid receipt etc.) continue to apply.
Online Returns Policy
If you make a purchase online, then our policy may differ from that in store. Please read the below carefully, as it details our online returns policy.
Cancelling an order
You may cancel an online order if the item has not been dispatched (stock items) or if we have not already placed an order with the supplier (goods to order).
If you wish to cancel an order you can email us enquiries@atkinsonsofsheffield.co.uk and we will be able to tell you whether the order can be cancelled. For made to order special items (e.g. furniture, beds, curtains, blinds etc.), where the order has been placed with our supplier,there will be a restocking fee of 20% of the purchase price, if the supplier has begun to manufacture the goods.
Returning items purchased from stock
If you purchase an item(s) that we hold in stock, you must notify us within 14 days of the goods being received of your intention to return, and can return them in original re-saleable condition within 28 days of the item(s) being delivered to you for a full refund. The refund you receive will be less any outgoing postage costs, and payment for return postage costs will be your responsibility. Outgoing and return postage costs will only be refunded if the item(s) is found to be faulty or is damaged during transit/delivery to you.
If an item you are returning to us is damaged during transit/delivery to us, then a claim will need to be made from your third party courier service.
Returning items purchased 'to order' (i.e. not from stock)
If you purchase item(s) that are 'goods to order' (i.e. not from stock), you must notify us within 14 days of the goods being received of your intention to return, and can return them in original re-saleable condition within 28 days of the item(s) being delivered to you for a full refund. The refund will be less any outgoing postage costs, and return postage costs will be your responsibility. Outgoing and return postage costs will be refunded if the item(s) is found to be faulty.
If an item is made-to-order (i.e. to your specification), this includes but is not limited to furniture, beds, curtains and blinds etc. then returns are at Atkinsons Management discretion and will incur a minimum re-stocking fee of 20% of the purchase price.
Returning a faulty item
If a product is found to be faulty you have a period of 30 days in which to return the product for a full refund.